Digital Goods & Instant Fulfillment Policy
GSTATS.EU provides intangible, digital online services including:
- VIP Game Server Placement: Elevated positioning in the server monitor directory and highlighted badges.
- Server Banner Slots & Custom Badges: Dynamic visual integration for Counter-Strike server communities.
- Profile Featured Highlights: Prioritized telemetry sync queue and custom styling badges.
Upon payment completion, digital services and promotional benefits are automatically activated and provisioned to your account or game server in real time.
Eligibility for Refunds
You are entitled to a full or partial refund under the following valid circumstances:
- Technical Non-Delivery: If you were billed but the purchased digital perk (e.g. VIP server status) failed to activate automatically within 24 hours due to a platform defect.
- Duplicate Billing: If your payment method was accidentally charged multiple times for the same transaction.
- Major Platform Outage: If the platform experienced persistent, critical downtime exceeding 72 consecutive hours during your active promotional cycle.
Refund requests must be submitted within 14 calendar days of the original transaction date.
Non-Refundable Circumstances
Refunds will NOT be issued under the following conditions:
- Fully Consumed Time Periods: If the promotional duration (e.g., 30-day VIP listing) has already expired or been substantially delivered.
- Server Delisting for Terms Violation: If your game server is removed or blacklisted due to fake player spoofing, malicious redirects, illegal server plugins, or violation of our Terms of Service.
- Buyer’s Remorse or Voluntary Server Shutdown: If you choose to shut down your game server or change your mind after the VIP status has already been activated and delivered.
- Third-Party Steam Skin Market Fluctuations: Inventory item price estimates on our platform are reference valuations and carry zero cash redemption value from GSTATS.EU.
Cancellation Policy for Subscriptions
If you enrolled in an auto-renewing promotional subscription for a server:
- Cancel Anytime: You may cancel future recurring renewals at any time directly through your payment account dashboard or by contacting billing support.
- Access Until Billing Period Ends: Upon cancellation, your VIP listing will remain active until the conclusion of the currently paid billing cycle. No further recurring charges will be made.
How to Submit a Refund Request
To request a refund, please follow these simple steps:
Find your Payment Transaction ID, Order Number, or PayPal/Stripe invoice reference.
Send an email to [email protected] or open a billing ticket on our Discord with the subject “Refund Request - [Your Order ID]”.
State your registered email, server IP/ID, and the technical reason for your refund request.
Processing Timelines & Payment Methods
Once your refund request is submitted:
- Review Period: Our billing team reviews all requests within 24 to 48 business hours.
- Approval & Payout: If approved, the refund is initiated immediately to your original payment method (credit card, PayPal, etc.).
- Bank Posting Time: Depending on your financial institution, funds typically reappear on your bank statement within 5 to 7 business days.
Chargebacks & Fraud Prevention
We encourage you to contact our support team first before opening an unannounced bank dispute or payment gateway chargeback. Most delivery issues are resolved within hours without formal disputes.
Billing Support & Contact
Need help with a payment, renewal, or refund? Our dedicated support team is here to assist you:
